Jamene Brooks-Kieffer, Kansas State University Libraries and Nettie Lagace, Ex Libris

At a time when libraries compete with information resources ‘in the wild,’ there exists a great deal of pressure to adopt new services to benefit end users accustomed to non-library tools. However, libraries cannot abandon established goals of delivering reliable services, excellent user experiences, and curated collections. How can novel end user services be evaluated in terms of helping librarians achieve these goals?